e-mail tip to improve your productivity and service levels
When you’re researching customers’, passengers’ or guests’ reports of service failures, how often do you find yourself wasting time waiting for replies?
Simplify your work day by addressing only one issue per e-mail message. If you need help from Housekeeping or Central Baggage Tracing on two or three different clients’ problems, send two or three different e-mails. Why run the risk that your colleague might overlook one of the questions? Or maybe it will take him or her a little longer to find the answers about one of the incidents, whereas the report about the others are readily available. A simple tip to simplify your work.
Join Acorn-Oak Business Services for a Customer Service Productivity workshop in Orlando on April 20 and 21, 2010. Details are on-line at www.acorn-oakbusinessservices.com
Cheers,
Elizabeth